Cancellations and refunds

You can cancel free of charge any time before your order is dispatched, from "Your orders" when signed in, or by contacting us. Once it has shipped it can no longer be cancelled, though you can refuse delivery.

If a piece arrives damaged or faulty, tell us within 48 hours of delivery and send photographs of the item and the packaging to hello@example.com. We will replace it or refund you in full, including any shipping you paid. You will not be charged for returning it.

Please open and check your parcel promptly — damage in transit is much harder to resolve once time has passed.

Return an unused piece in its original packaging within 7 days of delivery for a refund of the item price. Return shipping is yours to arrange and pay for, and the original shipping charge is not refunded.

Contact us before sending anything back so we can confirm the return address and record it against your order.

Pieces with custom engraving are made specifically for you and cannot be returned for a change of mind. This does not affect your rights if the item is damaged or faulty.

Refunds go back to the original payment method. Once we process one, it usually reaches your account within 5–7 working days, depending on your bank.

For cash-on-delivery orders we will ask for bank or UPI details to send the refund, since there is no card to return it to.

Every piece is printed individually. Minor differences in layer texture, finish and colour between items, or from the photographs on this site, are normal characteristics of 3D printing and are not treated as faults.